CUSTOMER
JOURNEY
Our customer journey is designed to take the stress out of your renovation project. We believe the satisfaction of our customer is the true measure of success.
Our Promise
Our commitment to excellence extends beyond providing top-notch products; it encompasses every aspect of our customer experience. We promise to go above and beyond to find the best double-glazed solution for your home, ensuring quality products and exceptional service from our skilled team. We believe the job is not finished until you are fully satisfied.
At Ali-Frame, our service and delivery promise are not merely words on a page; they represent the very foundation of our business. We strive to create lasting relationships with each customer, and we genuinely value your trust in our brand.
THE PROCESS
Pre-sale Support
Finding your ideal aluminium windows and doors can be mind-boggling, with the many options available. Let one of our representatives help you find a solution that will impress you.
Project Management
Bringing the whole project together, we are with you every step of the way. When you are ready, we will organise a visit to check the final measurements and then place your order with the manufacturers.
Manufacture
Once we have planned your project and completed the measuring process, your window and doors are fabricated locally, utilising experienced fabricators and state-of-the-art machinery for precision workmanship.
Installation
Your job will be carried out by experienced installers. All our fitters work to the stringent New Zealand building code and employ the same standards as advised by Window & Glass Association NZ. We remove all your old windows and doors to finish the job professionally.
Post installation
With the desire to continue our A-class reputation, Ali-Frame only considers the job complete once you are 100% satisfied. Any remedial work required will be undertaken before we consider the job to be finished.
We had a new large ranch slider installed to replace a very old and faulty door. The entire job from the quote, advice and installation was handled professionally and with ease. Everyone is friendly and the work was carried out efficiently and the site tidied up afterwards. I would not hesitate to use Ali-Frame for any future work.
Dwayne and the team at Aliframe were amazing. From the initial contact process which was friendly and helpful to the quote and the various iterations I requested at all times they provided prompt and great service and more so advice to help us in such a big improvement to our house. During the install process, the install team were some of the best tradesmen we have had to our house during renovations!!! Tidied up, did the job on time and most importantly were actually nice guys all round. The windows – love the finished product and also the advice Dwayne provided in the design to get us what we wanted – thanks Aliframe!
We came across Ali-Frame when wanting to replace our courtyard old wooden doors. We had been searching for suppliers with no success and Vantage head office put us in touch with Ali-Frame.
They visited us and discussed the job and this led onto double glazing several of the windows. Being a plastered brick construction and sloping topped frames it was far from straight forward. The team picked up the challenge and quoted a price we accepted they then came back and did a precise measure; gave us a date they would be ready. Exactly on that date they rang and told us they would be there Monday morning. Come Monday a truck backed down with all the frames and the installing team followed.
We were so impressed with the installing team such a happy crew and worked well. After this first stage we were so impressed we decided to carry on and replace all the old windows and ranchsliders. The same with the second order delivered on the date, the team turned up and all done in good tradesman workmanship. Some minor problems were quickly attended to. Overall, we are delighted with the work and the company.
We recently had new windows and three large ranch-sliders replaced in our lounge and dining room by Ali-Frame. I can highly recommend these guys for their quality workmanship and hassle free process from start to finish in getting the job done without any fuss. It has made such a huge improvement to our living areas.
We contacted Ali Frame when we needed to replace our 1990s single glazed French doors. Dwayne was prompt in coming to see us and pleasant to deal with. He went away and provided us a couple of quotes for bi-fold door options including whether or not we wanted the glass tinted. We were extremely happy that they would take care of the whole process – from removing the old joinery to supplying & installing the new frame and glass. The architraves and making it weather tight was all included in the price. Ali Frame’s communication was superb.
When the installers came, they covered up surrounding furniture with their own drop sheets and tidied up after themselves before leaving. The installers were professional in their conduct and their workmanship. The new bi-fold doors have made a world of difference. They are perfect. You couldn’t have asked for more.
If we decide we need new look windows or doors, Ali Frame will be on the top of our list.
The Ali-Frame team did a superb job in replacing the worn out aluminium joinery in our late 70s house with 13 top quality Vantage double glazed windows and doors. Dwayne and all the installers were a pleasure to work with and completed the job with minimal disruption to us and to a very high standard of finish. We are now really enjoying living in a warmer, quieter and drier house!
Recently I had four of my existing windows replaced – three of which were large Ranchsliders. The whole process went smoothly with the installation completed in a day while I was at work. I now have larger openings allowing an easier flow from indoors to outdoors. The original aluminium was `denim blue’ and they matched the joinery, so changing windows throughout the whole house was not necessary. Double Glazing was included – I am sure by winter 2020 I will be changing the rest of the aluminium. Well Done Ali-frame Windows & Doors and thanks for making the complete process stress-free.
I can’t recommend ‘Ali-frame’ highly enough! I received professional advice and service, the installation was methodical and workmanship was to a high standard. They made such a big job stress free!